Duke’s Lawn Service Spring Special Offer Tel: 404-861-2060 E-mail: duke @ dukeslawnservice.com Spring has arrived, which means it’s time to start scheduling your lawn service again. Duke’s Lawn Service is delighted to offer special discounted rates for previous customers in the months of April and May. Also, we have recently employed specialists and the state-of-the art machinery for more perfect and reliable service. We are totally confident of our quality service. Attached is our lawn mowing pricing chart with this e-mail so you can see the great deal that we’re offering. Why don’t you make this spring your own memorable season with beautiful garden. ___________________________ Duke’s Lawn Service Spring Special Offer Size of Yard Regular Price Sale Price 1/4 acre $50 $40 1/2 acre $80 $65 1 acre $140 $120 1 1/2 acres $200 $170 2 acres $250 $210 Bonus Offer: If you call to schedule lawn mowing before March 30th, you’ll receive a coupon worth 15 percent off of future lawn mowing during the months of June and July. Tel: 404-861-2060 E-mail: duke@dukeslawnservice.com _______________________________ To: Pamela Sharpleypsharpley@tnet.com From: Duke Dodson duke@dukeslawnservice.com Date: March 28 Subject: Lawn Service Request Dear Ms. Sharpley: I received your e-mail requesting to have your 1 acre yard mowed on Friday, April 2nd. We can certainly fit you into the schedule on that date. My crew will be coming to your house just after lunch at 1 P.M. It will probably take them about an hour and a half to mow your lawn. If you have any questions or special requests, feel free to contact me. Thank you very much for your business. Duke Dodson Owner Duke’s Lawn Service What is indicated about the special prices?

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Duke’s Lawn Service Spring Special Offer Tel: 404-861-2060 E-mail: duke @ dukeslawnservice.

Question 1-5:

Duke’s Lawn Service

Spring Special Offer

Tel: 404-861-2060

E-mail: duke @ dukeslawnservice.com

Spring has arrived, which means it’s time to start scheduling your lawn service again. Duke’s Lawn Service is delighted to offer special discounted rates for previous customers in the months of April and May. Also, we have recently employed specialists and the state-of-the art machinery for more perfect and reliable service. We are totally confident of our quality service. Attached is our lawn mowing pricing chart with this e-mail so you can see the great deal that we’re offering. Why don’t you make this spring your own memorable season with beautiful garden.

___________________________

Duke’s Lawn Service Spring Special Offer

Size of Yard	Regular Price	Sale Price
1/4 acre	$50	$40
1/2 acre	$80	$65
1 acre	$140	$120
1 1/2 acres	$200	$170
2 acres	$250	$210

Bonus Offer: If you call to schedule lawn mowing before March 30th, you’ll receive a coupon worth 15 percent off of future lawn mowing during the months of June and July.

Tel: 404-861-2060
E-mail: [email protected]

_______________________________

To: Pamela [email protected]
From: Duke Dodson [email protected]
Date: March 28
Subject: Lawn Service Request

Dear Ms. Sharpley:

I received your e-mail requesting to have your 1 acre yard mowed on Friday, April 2nd. We can certainly fit you into the schedule on that date. My crew will be coming to your house just after lunch at 1 P.M. It will probably take them about an hour and a half to mow your lawn. If you have any questions or special requests, feel free to contact me. Thank you very much for your business.
Duke Dodson
Owner
Duke’s Lawn Service

Question 1:

What is indicated about the special prices?

A. They are limited to monthly lawn service.

B. They are available for a period of 2 months.

Feedback

Information is inferred from "Duke’s Lawn Service is delighted to offer special discounted rates for previous customers in the months of April and May."

C. They are not applicable for previous customers.

D. They are available for new customers.

Question 2:

What is the purpose of the e-mail?

A. To reschedule a service

B. To confirm an appointment

Feedback

Information is inferred from "I received your e-mail requesting to have your 1 acre yard mowed on Friday, April 2nd. We can certainly fit you into the schedule on that date. My crew will be coming to your house just after lunch at 1 P.M."

C. To request a payment

D. To inquire about a special offer

Question 3:

What is suggested about Duke’s Lawn Service?

A. They want to schedule more work in April and May.

Feedback

Information is inferred from "Duke’s Lawn Service is delighted to offer special discounted rates for previous customers in the months of April and May. Also, we have recently employed specialists and the state-of-the art machinery for more perfect and reliable service."

B. They have customer referral program.

C. They just opened for business.

D. They are fully booked in April.

Question 4:

How much will Ms. Sharpley pay for the service she requested?

A. $65

B. $120

Feedback

In the third passage, there is the information "I received your e-mail requesting to have your 1 acre yard mowed on Friday, April 2nd.". Look at the table, we can see that the regular price for 1 acre yard is \$140. However, in the first passage, there is the information "Duke’s Lawn Service is delighted to offer special discounted rates for previous customers in the months of April and May." => The price is reduced to \$120 => B is correct

C. $140

D. $210

Question 5:

What is suggested about Ms. Sharpley?

A. Her yard is less than 1 acre.

B. Her yard has a lot of trees.

C. She has a lunch appointment on April 2nd.

D. She will receive a discount on a future lawn mowing.

Feedback

Information is in "If you call to schedule lawn mowing before March 30th, you’ll receive a coupon worth 15 percent off of future lawn mowing during the months of June and July."

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