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  • Diane Ulrich 111 July, 10:25 Jake, has order #9829-2 been sent out yet? If not, the customer has asked us to add item #645A.
Question 1-4:

Diane Ulrich 111 July, 10:25

Jake, has order #9829-2 been sent out yet? If not, the customer has asked us to add item #645A.

Jake Hollis 111 July, 10:28

That's a customized silver ring, right? The engravers usually require a minimum of 3 days to add the customer's personalized message.
 

Diane Ulrich 111 July, 10:29

Can you get it any sooner? The customer needs ! it as soon as possible.
 

Jake Hollis 111 July, 10:31

Let me check with someone from the engraving department.
 

Jake Hollis 111 July, 10:33

Kim can you do a rush job on a ring? It’s item #645A, for order #9829-2.
 

Kim O’Dell 111 July, 10:34

How soon do you need it? Is tomorrow OK?
 

Diane Ulrich 111 July, 10:35

Yes, that works. Thank you both for your help!

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Question 1:
What type of products does the store sell?
A. Books
B. Jewelry
Feedback "A customized silver ring": silver ring => Jewelry: jewelry
C. Flowers
D. Appliances
Question 2:
What does the customer want to do?
A. Change an order
Feedback The first message: the customer has asked us to add item . => want to add products ie change an order
B. Update a delivery address
C. Receive a refund
D. Choose a different shipping method
Question 3:
Why does Mr. Hollis contact Ms. O’Dell?
A. To ask if some work can be completed faster than usual
Feedback "Do a rush job on a ring": hurrying a ring Meaning a: to ask if Ms O'Dell can finish faster than usual.
B. To find out when an order will be shipped
C. To find out when a meeting will be held
D. To alert her to an error in a previous message
Question 4:
At 10:35, what does Ms. Ulrich most likely mean when she writes, "that works"?
A. She plans to interview someone for a job.
B. She is pleased that the equipment is functioning properly.
C. The customer will be satisfied if the item is engraved tomorrow.
Feedback The customer needs it as soon as possible”
D. Some new items will be chosen for a catalog by the end of the day.

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