Hotel Do Canal
Largo Dr. Manuel De Arriaga
Horta, Faial 9900 026
Portuga
July 8
Dear Mr. Ashley:
We sincerely apologize to you and regret that you had an unpleasant experience at our hotel. I reviewed what happened to you during your check-in with our front desk manager, and found out that there had been some confusion about your reservation. The front desk clerk who handled it was not experienced enough on the job, but this, by no means, excuses the poor service you received. I have strong assurances from the front desk manager that all the front desk staff will receive adequate training to ensure betterservice in the future.
A certificate for a complimentary night for a future stay has been enclosed.
Please accept it and hopefully you can enjoy your next trip to Portugal. Once again, we apologize for this unfortunate situation, as our hotel takes pride in providing our guests with the highest standards of service.
Sincerely,
Harold Westing
General Manager
