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Question 197. Why did Ms. Perkins fill out a form?
Question 198. How much would Ms. Perkins be charged if her item was purchased at a second-hand store?
Question 199. In the letter to Melisa Perkins, the word “patronage” in line 7 is closest in meaning to
Question 200. What can you infer from the letter to Melisa Perkins approving her request for warranty coverage?