Basic English Grammar | A2 - Elementary

I recently purchased and downloaded a photo-editing program from your site called Picto-Master. I have tried installing the software, but at the end of the process, a window popped up Informing me of an error. I was not notified this might happen when I purchased the software, so I am unsure how to proceed with the installation. 

I checked the online forum to find a possible solution, but I was unable to find any post in regard to this specific issue. 

Please contact me about this issue as soon as possible, as I need the program for a photography project I'm working on. 

Thank you.

TO: Amos Poison <[email protected]>

FROM: Client services <[email protected]>

SUBJECT: Your inquiry 

DATE: September 17

Dear Mr. Poison, 

Thank you for your message and for purchasing one of Cyprus Software's products. First, I would like to apologize for any inconvenience. 

Generally, the problem you described only occurs when the user's operating system is incompatible with our software. Please check the list of supported operating systems on our Web site. If your operating system isn't listed, you will need to run a separate repair program in order to install Picto-Master. After you have run the program, you may try downloading Picto-Master again. The repair program may be downloaded from our Website as well. 

If you experience the same problem, make sure that you have downloaded the correct file from our site, and not the business or trial versions of the photo-editing software. 

Should you require further assistance, please don't hesitate to respond to this e-mail or call our 24-hour hotline at 1-800-555-3300.