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According to the woman, why can’t the item be refunded immediately?

Question 1:

According to the woman, why can’t the item be refunded immediately?

A. A computer system is not working.

B. A manager is absent.

C. It has already been sent.

D. The man is not eligible for a refund.

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Test 15- full test- Toeic part 1 - Practice Toeic | Englishfreetest.com

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200 questions

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Nutrition Information
Serving Size 150 grams

Calories 200

Fat 5 grams

Protein 10 grams

Sugar 28 grams
Frankie’s Dry Cleaning

Fabric Price

Polyester $10

Cotton $12

Wool $20

Silk $30
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Should the customer believe that the proposed color scheme is not _____ , the interior designer can make adjustments.
For Friday’s dinner reservation, please _____ the number of seats from eight to ten guests.
Mr. Brandt asked for the banner to be hung _____ the exterior wall of the building.
In case you have problems with the device in the future, you should retain your newly _____ receipt.
If the patient’s nasal problem does not show signs of improvement _____ two days, he should visit the clinic again.
Those giving demonstrations at the department store _____ explained the product’s features and benefits.
Because its latest exhibit is highly valuable, 112.the building’s age, the ventilation the Gabe Gallery took more precautionssystem must be up-to-date with all safety than it _____ did in the past. codes.
_____ making structural changes to a house must first apply for a building permit.
Employees who attend the workshop on improving communication skills will be given a certificate of _____ by the instructor.
_____ its distinguished faculty in the science department, the university has state-of-the-art laboratory facilities.
The donations received from the fundraiser _ ____among the charity’s three locations equally.
_____ the building’s age, the ventilation system must be up-to-date with all safety codes.
The train delays on the Trenton line were caused by a _____ error at one of the stations.
As we expect to receive hundreds of applications for the position, please _____ your resume to two pages.
The lecturer _____ on the country’s struggle for independence when he gives his talk.
The welcome activity is an opportunity to improve communication _____ volunteers before the project begins.
The balconies connected to the rooms at the Orwell Hotel provide a _____ view of a private beach.
The travel agent’s _____ of the ticket purchase was sent to the customer by e-mail as soon as the payment was made.
After examining the vehicle, the mechanic had _____ identified the reason why the engine lost power.
Because of her hearing disability, Ms. Frasier will be _____ by a sign language expert so she can participate in the meeting.
The project development team is partially responsible for the selection and _____ of potential building sites.
The easy-to-prepare meal packets come with all the ingredients necessary for an individual dinner _____ boiling water.
The education center provides training classes in key skills _____ that the unemployed can find jobs more easily.
The terms of the licensing agreement are quite _____ and do not require legal experience to be understood.
The informational materials sent to conference attendees _____ the presentation schedule and social events.
You may have the merchandise sent directly to your home or pick it up in person at the store, _____ you prefer.
_____ occurring substances are used in the vitamin supplement instead of chemicals.
The bus driver used a side street rather than the main highway,_____ avoiding rush hour traffic.
The crew members _____ the main section of the building by the time the waste removal trucks arrive at 3:30.
Should you find any manufacturing _____ in your ultra-high-definition television, contact the place of purchase as soon as possible.
Florist Wanted
Do you love making people smile? Does the idea of (1) _____ your day being creative and working with nature appeal to you? If so, we would like to encourage you to apply to join
our team at Wild Flowers Florists. (2) _____. We are looking for someone who is customer- (3) _____ first. Creativity is important, but it is secondary to the vision of the client. If you think (4) _____ have what it takes to make people smile, please fill out our online application form on our website, www.WildFlowersFlorists.com.
To: Olivia Paulson
From: Jonathan Hicks
Date: July 19
Subject:Procedural Review

An issue was brought up at the executives meeting last Thursday. Complaints of damaged goods after being shipped (1) ______ dramatically in the last month. This may be a result of more fragile items being added to the products we now ship. (2) ______. We are reviewing the packaging procedures for our products and are looking to add more steps to (3) ______ that the products are packaged securely and delivered without damage.
Please inform the managers on the manufacturing team to attend an (4) ______ meeting tonight at 7:00 P.M. We hope to address this problem and come up with a sound solution as quickly as possible so that normal business can resume.
Green Clean Services

Call us: 347-281-7834
(1) _____ 2005, Green Clean has been providing professional and environmentally friendly cleaning services of consistent high quality to all types of commercial and industrial facilities. (2) _____. We understand the contributions a good employee makes toward our (3) _____ , and we commit to selecting the best available people to work for you.
Green Clean’s mission is to satisfy our customers needs on a daily basis while providing the best combination of quality, price, and delivery. We accomplish this by continually improving our systems of (4) _____ . Our goal is to make your facility extremely clean in the greenest way possible. Visit our website today at www.greenclean.com
October 21
Larry Mills
226 Highland Rivers
Fairbank, WA 20037

Dear Mr. Mills,
I am writing in reply to your complaint about the noise levels coming from the surrounding businesses around the apartment complex. (1) _____ , a few people living on the west wing of the building (2) _____ concern over the noise levels. The building committee has conducted meetings over this issue and we have talked to the businesses. (3) _____ . Because of this, we are also looking to fortify the windows with noise-proof glass for residences living on the west wing. Once we have agreed upon the proposals, we will post the announcement on our ulletin board and you may receive a call. Until then, we ask for your (4) _____ patience.
MEMO
To: All Employees
From: Betty Franklin, General Manager
Date: August 19
Subject: Receptionist

To all employees,
- [1] - Greta Jones, the receptionist at our studio will be taking some time off to deal with a personal matter. She will be gone from August 21st to September 5th. - [2] - Ms. Blanche will take care of the regular responsibilities that Ms. Jones usually handles including taking phone calls, handling appointments, organizing schedules, and dealing with clients. Please welcome Ms. Blanche to the studio and be available for her to ask questions if she has any.
Furthermore, if you have any long time clients that you give special prices and discounts to, please let Ms. Blanche know ahead of time. - [3] - She will charge the fees that are programmed into the computer system.
If you have any urgent concerns you need to discuss with Ms. Jones, or if you need to purchase any special hair dyes, treatment shampoos, or other requests that customers have, please do so today and tomorrow before she leaves. –[4]- You can contact me at any time if you have any further questions.

To: [email protected]
From: [email protected]
Date: June 1, 1:34 P.M.
Subject: Community Events

Dear Mr. Hurst,
As a loyal customer with a family membership at the Tate Community Center, you have sponsored US with your continued donations. We really appreciate your support.
The following table provides information on upcoming family events this month. We welcome your participation.

Craft Day, June 7	Paul Simpson, June 15	Summer Picnic, June 22
A variety of craft supplies will be available for kids to make their own unique creations.	Come and listen to the beautiful music of local singer and songwriter Paul Simpson.	Everyone needs to bring a tasty dish to share with others. Free beverages will be provided.

For members, no purchase of tickets is necessary for participation in these events. We encourage you to attend these events and spend quality time with your family.
We look forward to seeing you.

Minnie Winters
Program Coordinator
Tate Community Center

http://www.acetraining.com
Ace Training is a company that offers developmental courses for the employees of your store or business. You can rely on our team of successful professionals to improve the quality of your staff and help your company achieve its goals. We provide effective and results-oriented programs. Below are the training courses available:

Home

Location

About Ace

Leadership This program helps staff members develop strategic planning and management skills. It also enhances the supervisory skills of the employees in leadership positions.
Customer Service Never undervalue the importance of your customers’ satisfaction. Your employees need the skills to become helpful and efficient when working directly with customers.
Sales We teach innovative strategies to increase sales and market share. This class is suitable for both salespeople in a store and employees who work over the phone.
Technologies In rapidly changing work environments, staff members should keep up with new trends and developments in the technological field. Your staff members will learn how to research and master new technologies quickly and accurately.

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From: Tiffany Tran - [email protected]
To: Joshua York - [email protected]
Subject:Staff Training for Our Employees
Date: October 9

Dear Mr. York,
I’m contacting you about running a training program for some of our employees here at Zellen Gifts. We are planning on expanding our telemarketing department next month, but we don’t have enough properly trained employees to fill these new positions. Therefore, we will be transferring some employees from the customer service department to the telemarketing department to solve this problem. As our products are mainly targeted towards children, we are hoping to increase our profits as much as possible for this Christmas season. Please let me know the maximum number of students that you can accommodate at one time.

Thank you,
Tiffany Tran Zellen Gifts

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PROPOSED ACE TRAINING SCHEDULE FOR ZELLEN GIFTS

November 1-5

Group Code and Student Numbers	Monday Sales Strategies	Tuesday Successful Negotiation	Wednesday Customers First!	Thursday Closing the Deal	Friday Start Polite, Stay Polite
Red Team 10 people	9:00 – 11:00	9:00-11:30	8:00 – 10:30	8:00 – 11:00	9:00 -11:00
Blue Team 10 people	1:00 – 3:00	1:00 – 3:00	1:00 – 3:00	1:00 – 3:00	1:00 – 3:00
Green Team 10 people	3:00 – 5:00	3:00 – 5:00	3:00 – 5:00	3:00 – 5:00	3:00 – 5:00
White Team 10 people	5:00 – 7:00	5:00 – 7:00	5:00 – 7:00	5:00 – 7:00	5:00 – 7:00