To: Constance Baylor <[email protected]> From: <[email protected]> Subject: Your purchase Date: August 1
Dear Ms. Baylor, Thank you for shopping with us. We would like to inform you that the book you ordered, Carpentry for Novices, was damaged during processing due to an unexpected malfunction with our mailing machine. However, we do have a used copy of this same book, with a slightly faded back cover and a small moisture stain on the bottom edge. Its pages are clean, with no folds or markings of any kind. If you are interested in ordering this replacement book, we will credit $7.00 to your customer account to reflect its price difference with a new copy. Please reply to this e-mail by Monday (August 4) to let us know how you would like to proceed. Otherwise, we will automatically cancel your order and return the full amount of the purchase price to you. Thank you for your understanding, All of us at Greenbrandt Books | 
