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- A LETTER TO MILLIE’S DINER Dear Millie's Staff, My name is Jerome and I am a long haul trucker.
Question 1-3:
A LETTER |
Transcript:
Hello everyone, I wanted to get you together to go over the recent successes in our customer service here at Millie’s Diner. Millie’s Diner is an institution here in Petersburg, and although we have always been complimented on our polite and timely service, the comments and tips we received over this long holiday weekend were extraordinary. I want to tell you all how proud I am of all of your hard work and dedication. It is my name on the sign, but this is really your business. I have made a copy of a thank-you letter that really touched my heart. We received it from a customer, and I wanted to share it with you so you could all see exactly how our hard work pays off. It moved me so much that I decided to give everyone who worked over the weekend an extra holiday bonus! You all are the best!
Question 1:
Who is speaking to the staff? A. Millie
B. The manager
C. The chef
D. Jerome Simmons
Question 2:
Look at the letter. What do you think Millie’s Diner prides itself on? A. Customer service
B. Pies
C. Decorations
D. Steaks
Question 3:
What effect did Jerome’s letter have? A. The staff will get a day off.
B. Everyone will get to take home pie.
C. Everyone will get holiday gift cards.
D. The staff will receive an extra holiday bonus.
These questions are from this test. Would you like to take a practice test?
Test 18- full test- Toeic part 1 - Practice Toeic | Englishfreetest.com
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Option 1 Option 2 Option 3 Option 4 Price $1,000 $1,200 $1,300 $2,000 Backup System yes no no no Data Archive 1 week 10 weeks 30 weeks 52 weeks A LETTER
TO MILLIE’S DINER
Dear Millie's Staff,
My name is Jerome and I am a long haul trucker. I saw the sign from the highway, "Millie's Diner, home of classic pies," and thought, you know what, I am going to treat myself. I was exhausted, but as soon as I walked into the diner and smelled the pies, saw all the decorations, and was greeted by the hostess, I just felt so good. You really made my weekend special, and I wanted to thank you with all sincerity.
Happy Holidays,
Jerome Simmons- _____ an ankle injury, the baseball player participated in the last game of the season.
- The upscale boutique Jane’s Closet is known for selling the most stylish _____ for young professionals.
- The store’s manager plans to put the new merchandise on display _____ to promote the line of fall fashions.
- The governmental department used to provide financial aid, but now it offers _____ services only.
- _____ restructuring several departments within the company, the majority of the problems with miscommunication have disappeared.
- _____ sales of junk food have been steadily declining indicates that consumers are becoming more health-conscious.
- Mr. Ross, _____is repainting the interior of the lobby, was recommended by a friend of the building manager.
- Having proper ventilation throughout the building is _____ for protecting the health and well-being of the workers.
- The company _____ lowered its prices to outsell its competitors and attract more customers.
- Participants in the walking tour should gather_____ 533 Bates Road on Saturday morning.
- The sprinklers for the lawn’s irrigation system are _____controlled.
- _____ seeking a position at Tulare Designs must submit a portfolio of previous work.
- At the guest’s _____, an extra set of towels and complimentary soaps were brought to the room.
- The riskiest _____ of the development of new medications are the trials with human subjects.
- The guidelines for the monthly publication are _____revised to adapt to the changing readers.
- The company started to recognize the increasing _____ of using resources responsibly.
- The contractor had a fifteen-percent _____ in his business after advertising in the local newspaper.
- We would like to discuss this problem honestly and _____ at the next staff meeting.
- The artist sent _____ best pieces to the gallery to be reviewed by the owner
- When filling out the order form, please _____ your address clearly to prevent delays.
- _____Mr. Williams addressed the audience, he showed a brief video about the engine he had designed.
- The free clinic was founded by a group of doctors to give_____for various medical conditions.
- Mr. Sims needs a more _____ vehicle for commuting from his suburban home to his office downtown.
- The building owner purchased the property _____ three months ago, but she has already spent a great deal of money on renovations.
- During the peak season, it is _____ to hire additional workers for the weekend shifts.
- The figures that accompany the financial statement should be _____ to the spending category.
- For optimal safety on the road, avoid _____ the view of the rear window and side-view mirrors.
- Ms. Morgan recruited the individuals that the company _____ for the next three months.
- _____ that the insulation has been replaced, the building is much more energy-efficient.
- The library staff posted signs to _____ patrons of the upcoming closure for renovations.
- Pizza Chef Wanted
Papa Gino’s is hiring, and all (1) _____ applicants will be considered. (2) _____ Even if you have no experience, training will be provided if you meet our requirements. To meet our requirements, you must have a (3) _____ health card, reliable transportation, and be able to work evenings and weekends. Please apply in person at Papa Gino’s on state and Pine, (4) _____ to look forward meeting you. Employee Spring Training
Lawrence Paper is dedicated to helping all of its employees fulfill their potential. That is why we have once again organized 2 days of spring training. Human Resources has put together a wide range of topics for this year’s workshops, (1) _____ sales techniques, computer skills, communication strategies, and goal setting. We still have two workshop time slots available, so if there is something you’ve been dying to learn about, please let US know. It’s quite possible we (2) _____ it into this year’s spring training. (3) _____ Feel free to (4) _____ any ideas you might have to Nancy Kensington in the human resources department.
[email protected]Vander Properties
Vander Properties has been serving Houston for over 29 years. It is through our commitment to providing the highest degree of expertise market knowledge and (1) _____ are service that we recognized as an industry leader.
We specialize in (2) _____ and corporate real estate here in the Denver area. (3) _____ you are looking to buy a new home or start a new business, we are the people you should be talking with. With our office centrally located downtown, we have our eyes on the whole city.Browse our site for listing, or give US a call today (4) _____.
www.vanderproperties.com
Phone: (313) 782-9919
Address: 834 Walton St.- November 11
John Adams
Tri-State, Apt 408
New York, NY
10873
Dear Mr. Adams,
I am pleased to inform you that you (1) _____ as one of the finalists for the position of sales director at Goldie Saks. Over 100 applicants applied for the (2) _____ but we have narrowed down our list to 8 candidates. You will be called in for an interview on November 15 from 1:00 P.M. to 6:00 P.M. (3) _____ The location will be the company headquarters. Our assistant, Miss Lane, will meet you at the main lobby and take you to the interview room.
For the candidates that do well in these interviews, there will be a second interview. We will let you know as soon as possible whether you (4) _____.
Please call US at 555-1234 if you have any further questions.
We hope to see you soon.
Sincerely,
Jennifer Law Executive Manager MEMO
To: All Employees
From: David Koch
Subject: Important Information
Date: May 22
We will be holding our annual meeting for shareholders on June 3. I will be giving a short presentation during the opening ceremony, and I hope everyone can attend. Below is a basic schedule of the meeting.
Opening ceremony: 1:00 P.M
Annual report: 2:00 P.M
Discussion: 4:00 P.M
Dinner: 6:00 P.M
Judy Lynch 10:12
Will we be able to charge this dinner gathering to the company credit card?
Nathan Lee 10:13
Unfortunately, no. The company policy changed just last month. Only meetings conducted with clients during lunch or dinner can be covered as company expenses.
Judy Lynch 10:14
That's too bad. I guess we'll just have to split the bill this time.
Nathan Lee 10:14
Yes, but at least you can go to any restaurant you want.
Judy Lynch 10:15
True. I'll let everyone know. Thanks!- January 19
Dear Mr. Peterson,
The results have come back from the blood test you had done. Please call US at your earliest convenience to reserve a time when you can meet with Dr. Herman.
We would like to remind you that due to changes in laws pertaining to health insurance, all patients are encouraged to make sure that their contact and insurance information is current and accurate. This can be done either by calling our customer service line at 555-6842 or stopping by the front desk on your next visit.
Sincerely,
Laura Linkerton
Superior Health Clinic Shopping Local
Seattle Business District Association
Did you know?
• Shopping local puts twice as much revenue into the economy than using chain retailers.
• Shopping local supports the city of Seattle through local taxes.
• Shopping local helps the environment. It saves gas and causes less air pollution.
• Shopping local creates more jobs in Seattle and improves living standards in the community.
We would like to encourage all residents of Seattle to support their local communities by shopping at traditional local stores and markets.
To find out more and learn about all the great shops and services available to local residents, visit the website of the Seattle Business District Association atwww.sbda.org.Grandview Business News
The Burnelle’s launched their meal delivery service for busy families just six months ago, and the business is flourishing, exceeding expectations. - [1] - Their small shop Farm-to-Table, located in Central Grandview Heights, has been forced to increase staff by 120% to keep up with demand. The whole premise of the idea came up after Rachel and Robert Burnelle had their first child. Both working parents had constantly turned to fastfood for their meals and realized that many of their friends did as well. They wanted healthier options which most fast-food fanchises don’t provide. - [2] - The business is so popular that they have been getting orders from outside the city. “The response has been overwhelming," says Rachel. “Our customers especially appreciate the freshness and quality of our meals.” Janet, a customer from the start added, “Not only is the food healthy, it’s not that much more expensive than fast-food meals, but it’s much better for you.” - [3] -
The Burnelles say they are planning to expand their delivery routes and open three Farm-to-Table grocery shops with ready-made meals around the city of Grandview within the next year. - [4] –Attention Shoppers
We regret to inform you that there has been a general recall on all Kent brand ladders manufactured between March 30 and July 30 this year.
• The ladders do not comply with mandatory safety standards and could be unstable.
• The ladders could move while standing on them and could contribute to dangerous falls.
• Do not use the ladders for any reason. Contact the Kent Company to receive a refund or a replacement product. Customers will receive a full refund even without proof of purchase as long as they return the ladders.
The Kent Company can be reached by calling 1-800-555-2493. Press 8 in order to be transferred to a representative who deals exclusively with product recalls. We sincerely apologize for this inconvenience.
9:15 Patricia Noble (moderator) Good morning everyone. I've posted some ideas for the upcoming Leadership Workshop in June.
9:16 Patricia Noble (moderator) Please share some of your ideas. We would like some input.
9:20 Jared Davis It looks very standard. Can we add some activities such as camping expeditions or something?
9:21 Lawrence O'Donnell I don't know if I'll be able to attend this time. My group is finishing up a major project. Camping sounds great though.
9:22 Patricia Noble (moderator) Camping is a good idea but it'll take more time to plan. We'll definitely keep this in mind for the next workshop.
9:24 Jimmy Rhee I don't think videos are very effective. How about getting more speakers to present? I'd rather interact with someone.
9:27 Monica Choi I'm looking forward to the camping idea. But for this workshop, I agree with Jimmy. Videos can be quite boring.
9:30 Jared Davis I noticed that John Olive is not presenting this time. What happened? He was very popular. I'd like to attend his workshop.
9:41 Patricia Noble (moderator) John hasn't confirmed with US yet because he may have conflicting schedules. He's trying to work around his schedule.
9:52 Isabella Price I'd like to attend John's workshop as well. I noticed that there are still a couple of empty slots. Would anyone be interested in hearing Ge Xi? I'd love to get a different cultural aspect.
9:58 Jared Davis Great idea! Ge Xi has had a lot of experience as a supervisor in China and she always has some interesting stories.
10:01 Jimmy Rhee I second that. I would certainly like to hear what Ge Xi presents. And speaking of cultural perspectives, Adam has had experience managing employees in a number of countries. He'd be interesting I think.
10:09 Isabella Price Yes, let's get Adam to present in the workshop.
10:15 Adam Cruz Wow, I'm flattered by your vote of confidence. I certainly wouldn't mind participating in the workshop. I'm free in the afternoons.
10:19 Patricia Noble (moderator) Thank you Adam. I'll put you down for the 3:00-4:00 P.M. slot if that's OK with you.
10:30 Adam Cruz That sounds great. And could you send me a guideline if you have one?- To: Samantha Russell [email protected]
From: Sam Berger [email protected]
Subject: Reservation
Date: July 1
Attachment: receipt
Dear Ms. Russell,
Thank you for choosing Highlands Hotel as the location for your upcoming celebration. We are contacting you to confirm the details of your reservation for rooms on the nights of July 12 and 13. You have reserved all 12 rooms on the fourth floor of our hotel. Additionally, you will have unrestricted access to the main conference room for exclusive use on both of those days. You mentioned that family members from all around the country will be gathering for this event. We will provide you with any assistance you need during your stay.
Our hotel supplies free Wi-Fi as well as access to our Internet café, where guests can use our computers for free when they want to surf the Internet or send e-mail. This café will be available from 5:00 A.M. to 12:00 RM. Also, guests are encouraged to eat at our awarding-winning restaurant, which is open from 7:00 A.M. to 10:00 P.M.
This e-mail also contains a receipt for your $100 deposit paid by credit card on June 30. If you would like to view the layout and seating for our conference room, you can visit our website at www.highlandshotel.com.
Sincerely,
Sam Berger
Highlands Hotel Attention Members of Super Fit Gym
One workout plan doesn't work for everyone. That is why here at Super Fit Gym we offer the largest variety of fitness programs in the area. You are sure to find something fun and exciting that helps you meet your fitness goals. Now we are excited to bring you a new dance fitness program.The class will run this summer from June 12 to August 23. Dance is an interesting and interactive way to exercise. It is also appropriate for those individuals who are not able to engage in strenuous physical activity.
Those who wish to sign up for this dance class are encouraged to sign up in pairs. If you don't have someone to sign up with, you will team up with another individual on the first day of a class. Registration will be available from May 10 to June 1. You can register on our website by filling out a registration form. A class fee must be paid at the time of registration by credit card.
In accordance with our rules and regulations, those who wish to receive a class fee refund must withdraw from a class a week or more before the scheduled start date. No refund will be given to those who withdraw from a class after that deadline.
For more details concerning class content, schedules, and fees, contact our manager, Scott Peterson, at (231) 555-2523.
Sincerely,
Super Fit Gym StaffMEMO
To: All Employees
From: Veronica Jackman, Executive Manager
Date: October 10
Subject: Staffing
- [1] - Sheila Roberts, our marketing director will be away on a business trip to Singapore from October 21 to November 5. In her absence, Michael Lee will temporarily take over some of her responsibilities at Goldman’s Department store. However, for those of you who have projects near completion with Ms. Roberts, we ask that you make final arrangements with her before October 15. - [2] - Some of the urgent projects have already been discussed with Michael. If your project can wait for Sheila’s return, we ask that you inform both Sheila and Michael so that other projects can go forward.
- [3] - I realize this may seem like an inconvenience, especially so close to the holiday season, but I have great confidence that Michael will be able to handle the responsibilities in Sheila’s absence. Michael has worked closely with Sheila and will deal with the newer projects handed to him. - [4] -
If you have further questions or concerns about this, please contact Sheila before October 20 or me at any time.Rural Community Outreach Program
As part of its ongoing commitment to enhance the standard of living in rural communities across the state,' the Institute of Rural Service provides annual grants for rural communities. The goal of this program is to support local efforts to sustain a convenient and satisfying life in the countryside. The grants available this year are as follows:
Business Development Grant: $250,000
Community Development Grant: $150,000
Communications Development Grant: $200,000
Educational Development Grant: $100,000
The institute will give priority to proposals that reflect a comprehensive approach to community development, promote community engagement, and make rural communities a better place to live and work. The grants will allow rural communities to take the first step toward a project or plan that can help improve the lives of rural community members. For the past decades, the grants have been used for a variety of purposes such as state-of- the-art farming equipment, road maintenance, communications infrastructure, educational facilities, and investments for young rural entrepreneurs.
Download this application to apply for a grant. The deadline for submission is February 28.
===========================Village of Cranton Wins Funding
CRANTON, March 22—The Institute of Rural Service announced today that the village of Cranton is this year’s recipient of the Educational Development Grant. The grant will be used to fund the construction of a large playground that will provide recreational activities for children under 12. Since the opening of the new electronics factory last year, the number of families in the area has risen dramatically. As a result, children have been left with less and less space to play in. The new playground will allow children to play and enjoy themselves when they are not at school.
Cranton is proud to be the recipient of this grant and plans to apply for more grants in the future to improve the living conditions of the town and attract more residents- From: Carrie Cook - [email protected]
To: Charles Bell - [email protected]
Subject: Membership Card
Date: May 4
Dear Mr. Bell,
Your Silver star Membership Card at Fresh Farms Grocery will expire on the 28th of this month. Your membership card entitles you to special sale prices as well as special points on most Fresh Farms Grocery purchases. Once you accumulate enough points, they can be redeemed for a discount on your next purchase. Without a valid Silver star Membership Card, you will lose the ability to accumulate these frequent shopper points.
Please do not attempt to renew your membership over the phone. In order to do that, please stop by the customer service desk at one of our store locations. If you have any other questions, please call us at 204-555-2648.
Carrie Cook
Customer Service Representative
Fresh Farms Grocery
===========================
Fresh Farms Grocery
Membership Card Form
First Name: Charles
Last Name: Bell
Membership Number: IH2H5F0A
□ Create my membership card □X Renew my membership card
□ Cancel my membership card
Membership card categories and fees:
Gold Star:Premium membership, $90 a year
Silver Star:Business membership, $70 a year
Bronze star:Household membership, $50 a year
Shooting star: Short-term membership, $10 a month
Please note:
Premium membership is reserved for those who hold shares in the Fresh Farms Grocery company.
Food vendors and restaurant owners are eligible to apply for the Silver Star Membership Card. - To: Jake Baldwin - [email protected]
From: Dream Oasis Hotel - [email protected]
Date: September 22
Subject: Your Reservation
Attachment: invoice.html
Dear Mr. Baldwin,
Thank you for reserving a room at the Dream Oasis Hotel. You have booked a room with a double bed for the nights of October 13 and 14. Your reservation number is 5259.
I am writing to inform you that you must pay your balance by September 29 in order to confirm your reservation. Your total room fee is $165.25 for both nights. Payment can be made via credit card by visiting ourwebsite at www.dreamoasishotel.com and entering your reservation number. You may also call US and complete your payment over the phone. If payment is not received by September 29, your reservation will be canceled automatically. Please see the attached invoice for related details.
When you arrive at the airport, the easiest way to travel to our hotel is by subway. We are located next to exit 3 at City Hall Station. If you have trouble finding US, please don't hesitate to call US at 555-2134. A staff member is available 24 hours a day to assist you.
Thank you again for choosing our hotel,
Amy Lee
Customer Service Manager
Dream Oasis Hotel
======================================
To: Dream Oasis Hotel - [email protected]
From: Jake Baldwin - [email protected]
Date:September 23
Subject: RE: Your Reservation
Dear Ms. Lee,
I am writing in regard to my reservation at the Dream Oasis Hotel for October 13 and 14.1 received your e-mail about the payment for my upcoming stay at the hotel. However, I would like to inquire about extending my stay for an extra night. I recently heard that there will be a local food festival held on October 16 and I would like to attend it. Therefore, I would like to stay at your hotel until October 15. Please let me know a revised room fee so that I can make the correct payment as soon as possible.
Jake Baldwin
===================================
To: Jake Baldwin - [email protected]
From: Amy Lee - [email protected]
Date: September 24
Subject: The 15th
Dear Mr. Baldwin,
You are right to be excited about the food festival that will be held on the October 16th. Unfortunately, this event has become so popular that the city fills up for that weekend. I regret to inform you that there is no vacancy at the Dream Oasis Hotel for the night of the 15th. I went ahead and looked into some of our partner hotels in the area, but those properties also are at full occupancy I do hope you are able to find someplace to stay in the city so you can enjoy the festival while you are in town; I just wish it could have been with us. You could try the Executive Inn in Fairview; it is a large hotel and they do have vacancies.
Sincere apologies,
Amy Lee
Customer Service Manager
Dream Oasis Hotel Colonial Heights Nursing Home
Colonial Heights is proud to have served the elderly population of Houston, Texas, for over 30 years. Our nursing home is equipped with state-of-the-art facilities. Our five-story building allows each floor to offer Individualized levels of care for our residents. Our building houses a rehabilitation gym and we also provide psychological counseling services for residents.
We currently have openings for several positions. We are looking to hire a nursing home administrator who has at least three years of experience and a valid license. There is also an opening for an admissions coordinator. Those applying for the admissions coordinator job must have a bachelor’s degree and at least two years of related experience. We are also looking for hospice workers who can provide personal care to residents in a compassionate and caring manner. Previous experience is not necessary, so everyone interested is welcome to apply for this position.
You can see this job listing and submit an application online by visiting our website at www.chnh.com.
==============================
To: Tommy Jenkins [email protected]
From: Greg Parker [email protected]
Subject:Hiring Procedure
Date:September 14
Dear Mr. Jenkins,
Congratulations! You have made it through the first round of the application process for the position of admissions coordinator. We require that all applicants visit Colonial Heights Nursing Home in order to attend an in-person interview. I would appreciate it if you let me know about a convenient time for your interview by September 17.
I look forward to meeting you.
Sincerely,
Greg Parker
Human Resources Manager
Colonial Heights Nursing Home
=========================
To: Greg Parker [email protected]
From:Tommy Jenkins [email protected]
Date: September 15
Subject: Hiring Procedure
Dear Mr. Parker,
Thank you so much for giving me the opportunity to interview for the position of admissions coordinator. You requested that I inform you about my availability for September 17. I have another interview at 10:00 A.M., but I will be able to be at Colonial Heights Nursing Home by 1:00 P.M. I hope this is convenient for you. Shady Pines Nursing Home, as you know, is a competing facility located on the other side of town, and the hours they offer are very attractive. I would prefer to work in a modern facility such as Colonial Heights.
I look forward to interviewing with you and touring your facilities.
Sincerely,
Tommy Jenkins- May 12
Dear Mr. Gray,
You are a long-time member of the Georgian Society of Architects (GSA). We would like to inform you that we are adding some changes to the services provided to members this year. Specifically, we will be adding a new Gold Class level membership that will give privileged members access to more resources than ever before. We are excited to tell you that you meet all of the qualifications for this special membership offer and may sign up immediately. You should be receiving a brochure in the mail soon that will provide more information. We hope that you decide to join this amazing Gold Class membership.
As you know, the GSA’s annual members’ conference will be held on June 14 at the Stargate Conference Center in Atlanta, Georgia. We noticed you have already registered your attendance. We can’t wait to see you there. If you need any further assistance making arrangements, don’t hesitate to call our offices at (124) 555-5251.
Yours truly,
Joan ROSS
Georgian Society of Architects
=========================
Georgian Society of Architects
GOLD CLASS MEMBERSHIP
In order to quality for this special membership, applicants must have at least 20 years of experience in the field as well as hold a degree in architecture from an accredited university.
Benefits include: instantly expand your contacts through access to our database of over 50,000 practicing colleague, pay half the regular price when registering for conferences hosted by GSA, and receive our monthly newsletter, which contains the latest market research and economic analysis to help your business.
Gold Class members will also be eligible to apply for professional liability insurance coverage offered exclusively to our Gold Class members.
To apply, simply fill out the form attached to this brochure and mail it to our headquarters. The $40.00 application fee can either be paid by check or credit card by calling our accountant at (124) 555-5253.
============================
STARGATE CONVENTION CENTER SCHEDULE OF EVENTS
JUNE 14
GEORGIAN SOCIETY OF ARCHITECTS
9:00 A.M - 9:45 A.M Sign at the desk in the lobby 9:00 A.M - 9:45 A.M Guest Speaker Jerry Jenkins Jr. in Conference Room A 12:00 P.M.-1:30 P.M Lunch in the Diamond Room 2:00 P.M.-4:00 P.M. Regional Presentations in Conference Room A 6:00 P.M.-9:00 P.M. Dinner and cocktails in the Sapphire Lounge
Please remember to bring your Society ID to ensure a smooth registration for the day's events!