TO: [email protected]
FROM: [email protected]
SUBJECT: Freeport Store
DATE: July 11
To Whom It May Concern,
My name is Alice McClain. Yesterday, my husband and I visited the Perseus Mart in Freeport, where we had an unpleasant experience involving an employee there. We were shopping for a humidifier and requested assistance from Tim Nelson. We just moved from an area which is not dry during the winter months, so we had a number of questions about the basic functions of the machine and how to operate it. Not only was Tim unable to answer our questions, but he contradicted himself with some responses. When my husband pointed this out, Tim become rude and insinuated that we, not him, were at fault for not knowing about the product. We immediately left the store and went across the street to Electromart, where we were treated pleasantly and our questions were answered. We had expected to become loyal customers of Perseus Mart like we were in Albany, but it appears that won’t be the case.
Regards,
Alice McClain.
