These questions are from this test. Would you like to take a practice test?
To: All staff
From: Louise Nixon, Director of operations
Subject: VIP event
Date: September 6
We have confirmed a booking for over 200 guests from September 27 to 30. Many of ---70---are important people from respected organizations who anticipate a high level of service from us. They will be our only guests over the entire four-day period. For privacy reasons, you are expected to cooperate with requests from their security personnel and ---71---from discussing the event outside the hotel. ---72---. We've also agreed that guests will be allowed complimentary use of the spa, gym, and business center. –-73---, they should be billed if they order room service or make long-distance calls.
MISSION STATEMENT
Vortec’s mission is to deliver electricity and natural gas in a reliable, efficient, affordable, and environmentally sound manner. We aim to be the best in the public utilities industry and are committed to achieving operational excellence, superb customer satisfaction and strong financial performance for our shareholders.
Vortec Incorporated