Question 1-3:
W-Br: Hello, I brought my car in to have the tires replaced, and I’ve been waiting for almost two hours. Do you know when it will be ready?
M-Cn: I’m sorry. One of our technician is out sick today. We’re working as fast as we can, but there are still a few customers ahead of you.
W-Br: Hmm' OK- I have an appointment downtown this afternoon, and l m worried that I might not make it. I didn't realize this would take so long.
M-Cn: Actually, we have a shuttle that can take you there. If you add your name to this list, we’ll notify you when the shuttle is here.
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Question 1:
Where is the conversation taking place?
A. At a computer service center
B. At a parking garage
C. At a health clinic
D. At an automobile repair shop
Question 2:
What problem does the man mention?
A. A part is out of stock.
B. A business is understaffed.
C. A reservation has been lost.
D. A route has a lot of traffic.
Question 3:
What will the woman probably do?
A. Cancel an appointment
B. Take a shuttle
C. Request a price estimate
D. Contact a supervisor

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