- Have any questions?
- [email protected]
Question 1-3:
M-Cn: I can help the next customer.
W-Br: Hi, I moved house recently, and I broke several dishes in the process. l ordered replacements online from your store. They were delivered yesterday, but the problem is only three soup bowls were included instead of six.
M-Cn: I’m sorry about that-can I see your packing slip?
W’Br: Yes—here it is.
M-Cn: Hmm. Unfortunately, this dish pattern's been discontinued. You got our last three bowls with that pattern. So what I can do is give you a refund for the total cost of the bowls, and you can keep the three you received for free.
W-Br: Thanks! I appreciate that.
W-Br: Hi, I moved house recently, and I broke several dishes in the process. l ordered replacements online from your store. They were delivered yesterday, but the problem is only three soup bowls were included instead of six.
M-Cn: I’m sorry about that-can I see your packing slip?
W’Br: Yes—here it is.
M-Cn: Hmm. Unfortunately, this dish pattern's been discontinued. You got our last three bowls with that pattern. So what I can do is give you a refund for the total cost of the bowls, and you can keep the three you received for free.
W-Br: Thanks! I appreciate that.
Question 1:
What does the woman say happened when she moved? A. She was overcharged for a service.
B. A box was misplaced.
C. A shipment was sent to the wrong address.
D. Some items were broken.
Question 2:
Why does the woman need assistance? A. She does not like what she bought.
B. She cannot access a Web site.
C. She received an incomplete order
D. She lost a copy of a receipt.
Question 3:
Look at the graphic. How much money will the woman be refunded? A. $20
B. $36
C. $12
D. $25
These questions are from this test. Would you like to take a practice test?
Test 24- full test- Toeic part 1 - Practice Toeic | Englishfreetest.com
Some questions from the same exam
-
Origin Status Expected Time of Arrival Philadelphia Landed 9:00 A.M Vancouver On Time 10:30 A.M Chicago Delayed 1:45 P.M Mexico City On Time 3:30 A.M Length of Contract Cost per month 3 months $40.00 6 months $30.00 1 year $20.00 2 years $10.00 - Order form
Item Quality T-shirts 100 Postcards 150 Coffee cups 500 Candy bars 700 
- Sales clerks at Sylla Bazaar receive additional pay when ______ work in the evening.
- The use of high-quality yet ______ machine parts led to a decrease in costs for Mr. Kim’s factory.
- Because humidity can ______ wood, the climate in furniture storage units must be controlled.
- The updated safety manual includes guidelines ______ the entire factory.
- A limited ______ of time for questions will be granted following Mr. Tanaka's speech.
- At Correia Electronics, we are ______ researching appliance technology.
- At Imprint Eyewear, most prescription eyeglasses can be made ______ two business days.
- The first prize presented was the Kozar Award for ______ in educational toy design.
- Ms. Ling is not here today, but she ______ attends every library board meeting.
- Investing in ______ properties as possible can be risky but is often lucrative.
- After interviewing Ms. Garcia personally the company president ______ the committee's decision to hire her as chief financial officer.
- Construction of the Yukimura Building______ because of modifications in the architectural plans.
- Please inform Ms. Montgomery of any ______to your office supplies order before 2:00 P.M.
- All Buchler Energy customers are encouraged to sign up for electronic statements ______ paper ones.
- In her letter of reference, Ms. Eisner indicates that Mr. Patel’s ability to work well with others is his most ______ quality.
- This Friday, all employees may depart two hours before closing ______ their manager requires them to stay.
- The Science Career Fair is an exciting opportunity for job seekers to meet with ______ from major companies in the field.
- The songs on Sophia Vestra’s new album are ______ the most innovative musical arrangements of her career.
- The research indicates that ______ in Chestnut Valley has remained stable over the past two years,
- Online orders are handled by Mr. Clark’s team,______ regular mail orders are overseen by Ms. Adauto’s group.
- After the ______ upgrades have been implemented, the production process should run more efficiently.
- Panjan Air, an airline ______ in Singapore, is offering budget flights to Bangkok and Jakarta.
- Mesmio, provider of premium television content, welcomes ______ ideas for improving our service.
- The conclusions from our analysis turned out to be ______ applicable to the budget problem.
- The proposal ______ the vacant land on Spring Street into a community garden will be voted on this Monday,
- After quality control inspectorsthat all specifications ______ are met, the product can be shipped.
- The ______ meadowlands surrounding the museum are designated as wildlife habitat.
- ______ of Mitesh Sandu’s international performances was filmed for the documentary.
- New tax incentives reward local businesses ______ decrease their water consumption.
- Based on new data, Min-Soo Trucking’s proposal to expand its business to Southeast Asia would be only ______ successful.
International Goods Fair
If you want (1) _____ your packaged goods to an international audience, join the 8th annual International Goods Fair. The fair runs from March 5 to March 7 at the Galaxy Convention in downtown New York. With over 200 booths (2) _____ by companies from all over the world, you can make business connections while promoting your own products to interested customers and businesses. The products should be mainly packaged foods ranging (3) _____ desserts and snacks to canned meats and dried jerky. (4) _____ . Spots are limited and going fast.Attorney Opening
Johnson, Johnson, and Kindness PLC have an immediate position available for a contract attorney. The ideal candidate would have at least three years of experience (1) _____ with complex business transactions. (2) _____. The types of contract work that we (3) _____ at Johnson, Johnson, and Kindness deal exclusively with business relationships between private companies and the government. If (4) _____ feel that you would be qualified to join our team, please e-mail our HR manager at [email protected].- From: Vice President Jordan Smith
To: K Group Employees
Subject: Company Renovations
Date: February 26
To all employees,
This weekend the renovations to our second-floor offices (1) _____ . We ask that you take home all important documents and file away any loose materials on your desks. All electronic devices should be turned off and unplugged. (2) _____ , all cabinets and drawers should be locked.
The renovations will take approximately 5 days. (3) _____ . If you have any meetings schedule with clients next week, please schedule to meet them outside the company premises due to the noise. We apologize for the inconvenience but we ask for your (4) _____ . Thank you - To: bobsaget@Bob’sJob’s.com
From: [email protected]
Date: September 20
Subject: Business Proposal
Dear Mr. Saget,
My name is Harrison Goodbody. I am (1) _____ in response to the advertisement you placed in the Times about a new human resources manager. I have year’s (2) _____ working in a fast- paced corporate environment. I understand that your firm employs upwards of 300 employees and many them are Spanish speaking. (3) _____. I have attached my resume and would be happy (4) _____ provide excellent references should you request them. Thank you for short time.
Sincerely,
Harrison Goodbody - @PS@/kstoeic/images/8832270_1564545887782.png@PE@
11:01 James: Where are you?
11:25 Robert: What do you mean? I've been here all morning.
11:26 James: ? I haven't seen you anywhere.
12:00 James: Where r u?
12:03 Robert: Sorry, I've been with a client in the Red Lounge, couldn't get your message.
12:04 James: K got it, I'll be outside the lounge waiting.
12:30 Robert: You still there?
12:31 James: Yeah, hope you closed the deal!- To: Operations Team - [email protected]
From: Thomas Wheeler- [email protected]
Date: Monday, June 16
Subject: New Equipment
Operations Team,
The company will order a new set of heavy equipment tomorrow and it will be delivered to the warehouse the following afternoon. Our employees’ work schedule will have to be adjusted according to our new addition of equipment. Please submit a report stating the new tasks and responsibilities of each worker for this equipment by no later than 5:00 P.M. on Thursday.
If I am not in the office, please give it to my secretary, Ms. Hardy.
Thanks,
Thomas Wheeler
Director of Manufacturing - From: Rick Campbell, Director of R&D
To: R&D Department
Subject: Change in staff
Date: Tuesday, April 4, 3:40 P.M.
-----------------------------------------------------------------------------------------------------------------------------------
I am writing to share news with you regarding the recent changes in the Research and Development office. Starting April 7, Bob Denkle will be our new project manager in the Research and Development Department. He has just completed a month-long training session and will replace Benjamin Palmer by the end of the week.
Mike Garcia, the HR director, will post an announcement of several openings throughout the departments by next week. For those who wish to transfer into a different department within the company, now would be a good time to apply.
Please congratulate Benjamin Palmer, as he will transition into a new position in Ion Industries, and welcome Bob Denkle, as he will join our department. Re-Fit Closing Stores
February 9-Nemway Group has announced that 80 Re-Fit stores will be closing down around the country in the next six months with 100 more to follow within the year. - [1] - However, the last ten years has seen a steady decline in sales as consumers turned to other clothing retailers such as Zanas and HRM. - [2] - "I don’t know, I just found the clothing to be outdated,” says a former customer. “They should have updated the styles and offered non-sporty options.”
CEO Derrick Greenwich agrees, “We focused so much on particular styles of sportswear that we lost sight of the changing tastes of consumers. We’re working on restructuring the company and offering consumers what they want. We’ll come back bigger than ever.” - [3] -
An internal review of the losses will continue to be conducted as nervous shareholders consider their next moves. - [4] - Nemway is hoping that a good portion of the Re-Fit stores will remain in operation as the company struggles to reinvent the brand.- CONTENTS
9 Easy Snacks
Donald Cohen provides recipes that are suitable for those who are always on the move.
14 The Perfect Resort
Melissa Green discusses the features of the top 10 famous resorts.
19 Passport Guide
Henry Carroll shows you how to apply for a passport in 5 easy steps.
23 Safety First
Tricia Oldham discusses basic first aid to first-time travelers.26 Wish You Were Here
Rebecca Barajas shares her pictures from her amazing trip to New Zealand.
30 Delicious Diners
Barry Eason shares his tasty experiences while on the road.
33 On a Budget
Edward Boyd shares tips on how to save money when planning trips.
35 Light My Way
Reviews of the most popular Guidebooks
Ginger Lin [4:59] Just a reminder to everyone to please clear all your desks and shut down all electronic devices before you leave today. The floors will be polished and cleaned over the weekend.
Dimitri Roberts [5:00] Should we lock all the cabinets and drawers as well?
Ginger Lin [5:01] Yes. Please make sure that when the furniture is moved around, nothing falls out.
Dimitri Roberts [5:02] I'll make sure that everything is secure and locked before I leave. Janet Leigh [5:03] Ginger, I'm done with our budget reports. I'll have a copy e-mailed to you soon before I send them off.
Ginger Lin [5:04] Thank you; And Lance, you'll have to reschedule your meeting with your client tomorrow.
Lance Sibley [5:04] I've already rescheduled our meeting to the following Monday. And to be on the safe side in case our offices are not ready by then, we'll be meeting at a café not far from here.
Ginger Lin [5:05] Alright. It looks like most things are in order. Let me know if I missed anything.
Janet Leigh [5:06] Actually, not everyone sent me their overtime hours. I was still able to confirm through the sign-up sheets but I need everyone to confirm over e-mail before I send the payment forms to the Finance Department.
Dimitri Roberts [5:07] Oops, that's me. I'll send an e-mail now.
Karen Walker [5:07] Me too.
Janet Leigh [5:08] That's good. I can send the forms once I get your e-mails.Helping Hands
8732 Bakersfield Avenue, Santa Clara, California
www.helpinghands.com
Regional Manager—Employment Opportunity
Helping Hands has been dedicated to providing quality, affordable housing for low-income individuals and families. For over 25 years, we have been acquiring multifamily communities and improving the properties to maintain their availability for those earning less than 50 percent of the area's average income. Our properties are currently located in cities throughout the state of Texas—including Austin, Dallas, and Houston—with plans to expand to make more homes available to more people.
We are looking for someone for the position of regional manager. The new manager will be stationed in Austin and will supervise and evaluate the performance of on-site management and ensure that the properties are well- maintained. The candidate must have a bachelor’s degree or higher in a business or management field, have a minimum of three years of experience in supervising other personnel, and possess certain certificates (more details in the application page).
Applications can be submitted in person Monday through Friday from 9:00 A.M. to 5:00 P.M. or through mail or e-mail. They will be accepted only if they are received before 5:00 P.M. on October 14.- To: [email protected]
From: [email protected]
Date: November 3
Subject: Your Inquiry
Dear Mr. Mason,
We are responding to the inquiry you made through our website yesterday. Insta Printing promises to provide faster, cheaper, and more reliable service than any of our competitors in the area. And we also guarantee to beat any price offered by a competitor.
As per your request, our company would be happy to help design and print jerseys for your soccer team. Besides casual wear, our company also has plenty of experience producing athletic wear for sports teams and clubs.
Customers can choose from a variety of materials and printing methods. These include denim, cotton, flannel, nylon and many more, and there are several printing methods including screen printing, heat press, and direct-to-garment printing.
Please feel free to contact me directly at 712-555-9804 to discuss the details further about working with Insta Printing. We look forward to working with you and helping your organization achieve its goals.
Sincerely,
Stephen Dixon
Client Relations Representative, Insta Printing - (Man) - [1] - I remember when Sergio Hernandez first came to work here at Trout & Lee. He was a young man of thirty with a heart and mind filled with ambition and drive. - [2] - It is that ambition and drive, along with a lot of integrity and intelligence, that made him one of the most valuable players in the garment business and US one of the most successful companies.
- [3] - I can’t help but remember how emotional I was when I left the company to pursue a life of leisure last year. - [4] - I know the speech Serg. gave then came back to help me during the difficult transition into living without an office to go to and colleagues to be continually inspired by, and I hope the few humble words I’ve strung together will remind him of how well-respected he is and what an astounding life he has lived as he goes through the same process -
Order #: 23740
Maple Outdoor
387 Maple Street, York WA
Date: May 6
* We've included a free pair of socks to keep you warm on your next camping trip.ITEM BRAND UNIT PRICE Hiking Boots Nordic Heights $149.95 $149.59 Camping Stove Avalanche $58.79 $58.79 Fuel Canister Avalanche $9.98 $19.96 Socks Northern Wool $12.85 $0.00 (Comp.) Total: $228.34
Thank you for being a loyal patron of Maple Outdoor for more than a year!
As always, if there is anything we can assist you with, don't hesitate to ask. Remember, if your are contacting US about a specific order, make sure to give us the order number and your name.
Call us: (601) 478-2129
E-mail us: [email protected]
===========================
To: Customer Service, Maple Outdoor
From: Shana Sandberg
Date: Oct. 9
Subject: Delivery Issues
I received my order yesterday and it wasn’t what I had expected. I had ordered an Avalanche camping stove, but I received a MT Elite stove instead. I'd like to receive the Avalanche stove as soon as possible, as I’ve got a fall camping trip next weekend. Do you think you could get it to me in time, or should I just come and exchange the stove at your store? Please contact me soon. I’ll be waiting.
Thank you,
Shanna Sandberg Attention Passengers
Clinton Bus Lines
In response to customer feedback, Clinton Bus Lines will be expanding its bus routes connecting Texas to other metropolitan centers in the Southwest, starting on May 1, the new routes listed below will take effect. In order to promote these new bus lines, we will be offering tickets at half price during the first week of operation. Improving your satisfaction is our main priority. To get more detailed information such as departure and arrival times, please visit our website at www.clintonbusses.com.
• From Dallas Bus Terminal to Phoenix, Arizona Bus Terminal
• From Austin Bus Terminal to Santa Fe, New Mexico Bus Terminal
• From Fort Worth Bus Terminal to Denver, Colorado Bus Terminal
=========================
To: [email protected]
From: [email protected]
Date:April 27
Subject: Upcoming Visit
Dear Mr. Hanson,
I am currently finalizing all the details for my visit to your company’s headquarters in Santa Fe. Thank you for inviting me down to take part in these business negotiations. Please let me know what time I should arrive. Will the meeting begin after lunchtime like it did last time?
You won’t need to pick up me up, as I have arranged for a cab to pick me up at the Santa Fe Bus Terminal. Fortunately, a new bus line was established between where I live and your offices. It has made transit in the Southwestern region considerably convenient.
There are routes that now travel to Denver and Phoenix as well. Also, thanks to some lucky circumstances, I will be able to buy my ticket to Santa Fe at half the original price.
I can’t wait to see you and your co-workers again soon.
Dan Gregory- Questions refer to the following e-mails
To:Brian Petersen - [email protected]
From:Jason Hostrum - [email protected]
Date:November 20
Subject:Office Christmas Party
Dear Mr. Peterson,
I am looking to engage the services of your catering company, A Taste of Class, for our Christmas party at the end of this year. Ideally, we would like to have our event on Saturday, December 20. I just have a few questions about your services. First, do you provide decorations? I really want this year’s party to be a hit; it is my first time being responsible for it and I really want to impress the boss. Second do you have a wide range of vegetarian dishes? We have 12 vegetarians on our staff of 35, so it will be important to provide them a full meal, not just appetizers. If you could get back to me with the answers to my questions and your availability for the 20th, I would greatly appreciate it.
Sincerely,
Jason. Hostrum
Junior Secretary, Johnson Home Furnishing
===========================
To:Jason Hostrum - [email protected]
From:Brian Petersen - [email protected]
Date:November 21
Subject:Office Christmas Party
Dear Mr. Hostrum,
I am delighted that you have contacted A Taste of Class to help make your Christmas party one to remember. Let me answer all of your questions and put your mind at ease. To begin with, we have one team left that can cater you for the 20th of December, so you are in luck! As far as the decorations are concerned, we have several different themes to choose from; please visit our website at www.atasteofclass.com to see pictures of our successful events from the past. They are labeled with themes so you may just choose one that appeals to you. Your final inquiry regarding the vegetarian option will also require some decision making on your part. We offer gourmet dining and are happy to specially prepare 12 vegetarian meals, but that can be a little bit expensive. I don’t know what your budget is, but might I suggest making the entire menu vegetarian? We have an outstanding vegetarian chef, Julia Monroe, who can prepare a full vegetarian buffet so delicious a lion would eat it! This option is also a lot more cost-effective than preparing two separate menus. After reviewing your options, please let me know what choices are best for you.
Sincerely,
Brian Petersen,
Booking and Sales Manager A Taste of Class
===========================
To:Brian Petersen - [email protected]
From:Jason Hostrum - [email protected]
Date:November 22
Subject:Office Christmas Party
Dear Mr. Petersen,
Thanks for your reply I want to go ahead and book the event for Saturday the 2Oth of December. I want the decoration theme Winter Wonderland, and I have decided to take your advice and go with whatever menu chef Julia Monroe can put together for US. I really appreciate all of your recommendations and I just know this will be a great event!
All the best,
Jason Hostrum,
Junior Secretary, Johnson Home Furnishing
=========================== - Questions refer to the following e-mails and order form
To:Raquel Jenkins- [email protected]
From:Jose Ramos - jramos.zipnet.com
Date:October 14
Subject:Defective Hose
Dear Ms. Jenkins,
Recently, I purchased 5,000 yards of XP100 industrial hosing from your company, star Products. The hosing was listed as capable of handling up to 1,000 pounds of pressure per square inch (psi). My company, Advanced Dynamic Cleaning, refitted all of our pressure washers with your hosing at considerable cost and time. Every single one of our pressure washers failed somewhere along the hosing from the joint of the gun to the compressor. Our compressors only create 500 psi, so I have to conclude that there is some defect in the design of your hose. I would like to get a refund of my purchase or a replacement of my order with hosing that meets industry standards. I have included my purchase order and a copy of the invoice.
Sincerely,
Jose Ramos
===========================
To:Jose Ramos - jramos.zipnet.com
From: Raquel Jenkins- [email protected]
Date:October 16
Subject:Defective Hose
Dear Mr. Ramos,
We have received your report of a defective hose and reviewed the attached documents. We really value your business and hate that you went through such a waste of time and energy with our hosing. However, I am afraid to say that the mistake may be on your end. In looking over your purchase, you clearly ordered XP100 hosing X 5,000 yards. If you look at the specs for that hosing, it is only rated at appropriate for 100 psi. This could explain why all of your hosing failed. What I can offer you is an exchange of the remaining XP100 hosing in your inventory for a hosing more appropriate to your needs. We will do this at no charge and pay for the shipping as a show of our appreciation for your business. Please fill out the purchase order that I have attached and include it with the XP100 hosing when you ship it back to US for exchange.
Thank you,
Raquel Jenkins
===========================
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=========================== - Questions refer to the following e-mails and order form
To:Jason Roberts - [email protected]
From:Leroy Jenkins - [email protected]
Date:Sept. 24
Subject:Fall Party
Dear Mr. Roberts,
My name is Leroy Jenkins and I am planning a family reunion for the first weekend of October. I have heard from some friends that your parties are absolutely the best. I really want to make a good impression with my sister's new in-laws; it will be the first time that they join our family for our annual reunion. I just have a few questions for you. First, I need to know how much you would charge for a party for 25 people. I can afford $25 per person, not including alcohol. My family is also a little bit picky with the food they like, so if it is possible for you to send a list of the foods that you provide and the cost per person, I would like to go through it and create my own menu. The last question I have for you is staffing. I really don't want to be cleaning up and doing dishes during the party. Do you provide staff, and if so, how much do you charge for their service? Please write me back so we can get this party planned!
All the best, Leroy Jenkins
===========================
To:Leroy Jenkins - [email protected]
From:Jason Roberts - [email protected]
Date:Sept. 25
Subject:Fall Party
Dear Mr. Jenkins,
So glad to hear that our parties have been such a success. We do have a catering menu for you to choose items from, and feel free to mix and match based on your own budget and tastes. I have included a menu as well as a staffing guide. I recommend hiring the Banquet Captain if you have nerves about the event. Our Banquet Captains are trained to engage and charm the guests at the parties we host, hence our strong reputation.
I look forward to making your party a success!
Jason Roberts
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