Question 1-3:
Transcript:
W1: Hi, can I please talk to Robert Porter? It’s regarding the repairs to the office equipment at Baker & McKenzie. He is the Head Engineer, right?
W2: Yes. May I ask who is calling?
W1: This is Susan Sherman. I’m the maintenance manager at Baker & McKenzie. Some of our equipment is missing and I’d like to know where it is, and when we will get it back.
W2: OK, wait a moment. I will try to put you through to Robert. Please hold the line.
W1: Thank you.
M: Hello? Susan?
W1: Hi Robert, I’m calling in regards to the missing office equipment you repaired at Baker & McKenzie yesterday. Where is it and when will we get it back?
M: Oh, I left a note with your receptionist. I told her we needed to take it away to our workshop for special repairs. We should have it ready by the end of the week.
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Question 1:
What is Robert Porter’s position?
A. Lead Repairer
B. Head Engineer
C. Main Engineer
D. Main Repairer
Question 2:
What problem does Susan Sherman describe?
A. Some of the measurements weren’t done.
B. All of their equipment is missing.
C. Some of their equipment is missing.
D. A piece of equipment is still in the office.
Question 3:
Why did Robert take the equipment away?
A. To review it further
B. For special repairs
C. For special repairs
D. To elvaluate its condition

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