TEST 12 - full test - Practice Toeic | Englishfreetest.com

refer to the following conversation and list.
 

refer to the following e-mail.

To: Harriet Gibbs ([email protected])
From: Arnold Chambers ([email protected])
Subject: My Recent Stay
Date: August 17

Dear Ms. Gibbs,

I am writing to you regarding my recent stay at the Castle Hotel. (135) ____. Fortunately, I was (136) ____impressed with every aspect of the hotel, from its outstanding amenities to its exquisite food and dedicated staff.
Everyone at the front desk was extremely helpful, but I want to especially commend Jose Suarez for his attentiveness. He (137) ____ out of his way to make sure that my family had a comfortable and pleasurable experience. Mr. Suarez showed us every (138) ____ including offering us a room upgrade when it turned out that the room we had previously booked was unavailable.

We will definitely return the next time we are in town.
Sincerely,
Arnold Chambers

refer to the following e-mail.

To: All Department Managers [email protected]
From: Fiona Henderson [email protected]
Date:August 7
Subject: Shona Garvey

I’m sure you are all aware that personnel manager Shona Garvey is temporarily transferring to our new branch. (143) ____. Accordingly, two senior staff members in personnel have been selected to (144) ____ most of Ms. Garvey’s responsibilities until she returns. During Ms. Garvey’s (145) ____, Jerry Blaine and Paula Dutton will handle all matters related to staff uniforms, sick days, and vacation leave.
I’d appreciate it if you could assist them in any way (146) as _____as they are relatively inexperienced with regard to certain duties. Ms. Garvey will continue to handle staff scheduling via e-mail, and she will return to her post here in Sutcliffe on November 21.

Thanks for your cooperation.

Fiona Henderson
General Manger, Sutcliffe Branch
Steinway Supermarket

refer to the following invoice.
 

ASSURANCE OFFICE SUPPLIES INVOICE

Order Date: May 12
Ship Date: May 12
Ship To: Temporary Secretaries
157 Sams Crossing
Milton, Oregon
Bill To: Temporary Secretaries Executive Offices
1945 North Street, Suite 212
Milton, Oregon

refer to the following advertisement.
 

Manager wanted for golden opportunity

Get it on the ground floor of the fastest growing market in the world.
Ortiz Telecommunications, a leader in the international discount telecommunications, is looking for an experienced manager, and technical support employees. Ortiz customers can save 40% or more on their international calls. In addition, they can also enjoy substantial savings on their fax and Internet services. Moreover, with innovative features such as return call, our customers can utilize services unavailable with other carriers.
As the demand for our services grows, so does our need for effective and aggressive action in the market. Ortiz Communications offers a lucrative commission schedule and three weeks’ vacation time per year with every Saturday and Sunday off. This offer is an outstanding opportunity for engineers with people skills to work as a manager for a very good salary.
For more information, call us at 901-222-1111 or visit our website at www.ortiz.org.

refer to the following memo.

Ashon & Richards

- Memorandum -

To: All staff attorneys
From: Edwin Harwick, Senior Partner
Date: August 13
Re: Dress code

As a result of staff requests, the partners have decided to modify the dress code. The new code is effective immediately. From Monday through Thursday, male attorneys may wear dress pants, but neckties are still required. Female attorneys may wear formal skirts and blouses, suits, and dresses. The last Friday of each month will be a casual day, which means jeans, athletic shoes, casual shirts and blouses are acceptable. However, for court appearances, professional attire is still mandatory.
Thank you for your cooperation.

refer to the following article.
 

Opening the Doors to Protect Public health

Last week, a US federal judge finally verified what the scientific and medical community has been saying for twenty years: nicotine is a drug, an extremely harmful and addictive drug. Judge William L. Osteen rules that because nicotine is a drug, cigarettes should be regulated by the Food and Drug Administration. (FDA)

This judgement delivers a legal challenge to the tobacco industry’s anti¬regularity stance and a change for the FDA to take steps to protect public health. Such steps could require tobacco companies to fully acknowledge the addictiveness of their products, and produce less lethal and addictive cigarettes. Packaged with prominent labels disclosing not just their tar and nicotine content, but all toxic ingredients.

refer to the following advertisement.
 

Ease your tax burden with RT Hammel’s Simplified Tax

RT Hammel’s Simplified Tax offers flexibility and lower taxes.
Executives, entrepreneurs, and small business owners! You can put up to $50,000 of your pre-tax dollars into a retirement account. If you do, you can defer taxes on these contributions and earn interest until you decide to withdraw them upon retirement. If that wasn’t enough, you’ll have 66 different mutual funds to choose from!
Easy to run. Easy to set up. Getting up and running with RT Hammel’s Simplified Tax is as easy as 1-2-3. First, fill out an application. Then, choose the mutual funds you want to invest in.
Finally, mail in your application with your check for the initial investment amount. It’s that easy. Call today for a brochure on “How to make the most of your retirement dollar.”

refer to the following article.
 

Predicting the Big Ones

A prominent forecaster predicts that 11 storms, including seven hurricanes, will form over the Atlantic Ocean this year. —[1]—. Professor Jullian Ross of the National Meteorological Center has been predicting the number of hurricanes during the storm season for a dozen years. His latest report is an update on an earlier forecast where he predicted a below-average season with eight storms, five of which are hurricanes. —[2]—. The average season, which lasts from June until November, usually sees 10 storms, six of which are hurricanes.
Although not always on target, the professor's predictions are more accurate than others. Last year, he predicted 18 storms with 10 hurricanes, including two major ones. —[3]—. There are in fact 18 storms, but 14 of these were hurricanes and four of them were major. —[4]—. Forty-five people lost their lives, and the damage in the southern Atlantic states was estimated in the billions of dollars.

refer to the following article.
 

A World of Music

The Internet has created a global market of people consuming music in a whole new way. — [1]—. We are now beginning to see the Internet used to also create music in a whole new way. You can plug your guitar into your computer and play, in real time, with someone from another city or country. There are about half a dozen sites where musicians can meet, compose, and play together.
Studio sessions are also possible on the Internet. —[2]—. Each person lays down an individual track to be part of a finished product. For example, a male guitarist and singer recently went on a site with his composition. The music was heard by a female vocalist who laid down a harmonizing track to be played with his. This was followed by a violinist who liked what he heard and who wanted to be part of it. A pianist also offered a track that the group decided to use. —[3]—. This band of four plans to continue to work together. Their sound has earned global attention, also through the Internet. Their music has even been played on traditional media such as radio. Members of this group were developed out of several hundred site visitors who offered tracks to the original guitarist and singer.
Musicians, who collaborate on these sites, literally have a world of opportunities to meet other musicians. —[4]—. Gone are the days when musicians find each other only by knowing some of the same people. Now musicians can easily meet thousands, if not millions, of other musicians.
This could even become the next generation of record labels.

refer to the following two letters.

Paxton Advertising Research Group
305 Jefferson Avenue
New York, NY 10023
Dear Ms. Paxton,

I spoke to your assistant on the telephone last Thursday and she suggested that I write directly to you to express my interest in an internship at your company.
I will graduate soon. I am seeking an internship in market research. I believe that my business degree and my interpersonal skills qualify me for a position in this area.
As my enclosed resume indicates, I had served as a part time assistant at Mauer Advertising for one year. My other experiences include conducting opinion polls for my university newspaper and attending an advertising class at the university. I am extremely interested in working at Advertising Research Group and would welcome to speak with you further about the internships you have available.

Sincerely yours,
Rita Warren

_______________________________

Rita warren
3 Carver Street
Brooklyn, NY 11201
April 6

Dear Ms. Warren,

Thank you for your letter and resume. We are always interested in providing opportunities to recent graduates with experience and qualifications.
Unfortunately, at the present time, we have no open internships that match your specific interest. On a more positive note, however, we are looking for a trainee to help conduct market research opinion polls. It is a one-year internship that could lead to the offer of permanent employment. If this type of work interests you, I suggest you contact Juan Santos, the head of our human resources department, to discuss the responsibilities of the internship.

Yours truly,
Karen Paxton
Paxton Advertising Research Group

refer to the following form and e-mail.

Customer Claim Form

Allthesale.com

Date: August 15
Item Detail: History of Atlantis

Claim Detail;

I purchased above item on July 6 and was informed that the estimated delivery date was between July 9 and July 28. When I hadn’t received the order by August 5, I called the customer service number listed on the website. I left a message on the automated recording system but I did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. I am asking for a full refund of the order as the charge has already been on my credit card statement.

Dana Walsh

__________________________

To: [email protected]
From: [email protected]
Date: August 16

Your claim has been received and assigned to the reference number AZ 10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.
We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7th via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made.
Credit card reimbursement takes 5 business days to send the money to your account, while refunds for check orders are sent within 24 hours by special delivery.

Deodore Skehan
Customer Service Department
Allthesale.com

refer to the following letter, form and e-mail.

January 7

Walter Arnold
Taylor Bay Apartments
667 Waterfront Ave.
San Francisco, CA 10009

To Walter Arnold:
I have been a tenant in your building on Waterfront Avenue for the past 4 years. I have always paid my rent on time, and have never had any issues arise with respect to the level of service offered. However, last month, my bathroom sink began leaking, and I immediately called the building manager, who told me she would contact a maintenance person.
Yet, no one has been to fix or check up on the damage. Since then I have called a plumber to look at the damage and he has given me an estimate on the repairs. I have enclosed an estimate from the plumber.
Moreover, it took 2 days for a plumber to arrive, by which time a significant amount of water had leaked onto the dining room carpet. While I did my best to dry up the water, it has left a permanent stain. I informed the building manager of the stain, and she sent a cleaner to steam clean the carpet. The stain was removed, but I arrived home today to find a bill for $75 for the cleaning services.
I have paid the bill, but would like to ask that I be refunded the full amount (or have it deducted from next month’s rent of $650.00 ).

Thank you,

Olivia Kimberly
Apartment 809

______________________________
 

Pipes & Plumbing

175 Canson Street, San Francisco, CA 10123 Pipes & Plumbing
Date : December 20
Replacement & Repair Estimate
Customer Name : Olivia Kimberly
Estimated Cost of Labor: $ 60.00
Estimated Cost of Materials : $ 199.00
Additional Cost: $ 59.00
Total Estimated Cost: $ 318.00

_______________________

To: Olivia Kim ([email protected])
From: Walter Arnold ([email protected])
Date: January 11
Subject: Maintenance issues

Dear Ms. Kimberly,

I am sorry to hear about the difficulties you have encountered this month with your apartment. You have been a dependable tenant for years, and it is of the utmost importance to me to ensure that you remain happy.
I will have a reimbursement check sent to you immediately to cover the cost of repairs as well as the amount you paid for the cleaning services.
Please accept my apology for any inconvenience this has caused you.

Walter Arnold

refer to the following web page, order form and notice.

http://www.collingwoodplant.com

The Collingwood Plant

The Collingwood Plant has a wide selection of flowers, plants, and trees. If you want to add greenery to your home or office landscaping, visit the Collingwood Plant. Wander through about 20,000 square meters of display gardens.
Looking for something rare or exotic? At the main gate, ask for a gardener to help you place a special order.
Members of our staff speak several languages and are glad to answer questions about any plant’s light, water and soil requirements.

Garden 1 : Shrubs and fruit trees
Garden 2 : Flowering plants
Garden 3 : Aquatic plants
Garden 4 : Cactus plants

_______________________________
 

The Collingwood Plant Order Form
 

Notice

*Customers must take delivery within a week of the original order.
*Damages or unhealthy plants must be reported within one day of their delivery to your location.
*After checking all your plants or flowers, please send a text message at 757- 425-3342 immediately.

I assure you that we will do our utmost to (131) _____ your home.

In all efforts to maintain this position, we are continually upgrading our monitoring and communications system, (133) ___ you the best in security technology and service. 

We value your business and we want you to be (134) ___with what we have to offer.

(135) ____.