TEST 6 - full test - Practice Toeic | Englishfreetest.com

TELETECH NEWS LETTER: JUNE 2

refer to the following e-mail.

To: Gillian Marshall ([email protected])
From: Joe Salinger ([email protected])
Date: September 25
Subject: Our new partnership

Ms. Marshall,

I really appreciate your (139) ____me yesterday to confirm that the board members at Americo Corporation had unanimously approved the merger with Southtec Systems, Inc.
When the merger is completed next February, I’m sure we will all be ready to move ahead with the projects we have discussed. I am particularly excited about the proposed virtual reality technology and the corresponding (140) ___ it will have on the architecture and construction industries.

I have the utmost confidence that this partnership (141) _______ advantageous for both of our respective companies.

(142) ______

Sincerely,
Joe Salinger
Chief Executive Officer
Southtec Systems, Inc.

refer to the following notice.
 

Notice to Brickston Residents

Beginning on May 1st, the schedule for trash collection will change.
Please note, however, that recycling pickup and service fees will remain unchanged. Brickston Sanitation workers will now conduct a trash pickup on Thursdays. Please remember to place your trash receptacles at the curb by 7:00 A.M. on pickup day. If Thursday falls on a holiday, please put out your bins by 7:00 A.M., the next day, Friday. For further information concerning a holiday pickup schedule, service fee descriptions, as well as a description of recyclable items, please visit our website at www. brickstonsanitation.com. Thank you for your cooperation.

Brickston Sanitation

refer to the following announcement.
 

Important Announcement

From

Maria Valdez, Vice President, Public Relations

Give back to the community by joining Dixon Outreach

On September 7th, Dixon Supermarkets, Inc., will be introducing a program called Dixon Outreach, which is designed to give our company and employees a chance to give back to the community. Dixon Outreach will be organizing volunteer opportunities including food drives, construction projects, child mentoring, and hospital visits. —[1]—.

To participate in the program, please visit www.dixonsupermarkets.com/ dixonoutreach, where you will also find more details. Enrollment process involves completing and submitting a registration form as well as a questionnaire about what kinds of volunteer activities you are interested in. —[2]—

If you have any questions about the program, please contact Hugh Lucas in Human Resources Department. —[3]—. We are excited about the new program and look forward to your participation. —[4]—.

refer to the following online chat discussion.

Sarah Johnson
4:31 P.M.
Mr. Simon, would it be alright if I take a day off next Tuesday? I still have some vacation time left.

Albert Simon
4:35 P.M.
Well, the problem is a team of inspectors from the State Health Department will come to our facility next Tuesday, so I’d like you to be here.

Sarah Johnson
4:36 P.M.
Oh, I’m sorry. It slipped my mind.

Albert Simon
4:37 P.M.
Would it be possible to take your vacation time for another day instead? How about next Wednesday or Thursday?

Sarah Johnson
4:38 P.M.
Let me check my calendar and come up with another day.

Albert Simon
4:38 P.M.
Thank you, Ms. Johnson. If their standards are not met, we will be fined.

Sarah Johnson
4:39 P.M.
I know. Our reputation for one of the leading health providers has to be upheld.

Albert Simon
4:40 P.M.
Also, don’t forget that executives will be visiting our workstations tomorrow.

Sarah Johnson
4:41 P.M.
Okay. They want to ensure that our employees are prepared for the inspection, don’t they?

refer to the following letter.

CIS

Carlisle Information Systems

Melbourne, Australia

October 17
Yul Pak
95-7 Seocho-dong, Seocho-gu Seoul, South Korea 137-765

Dear Mr. Pak,

Carlisle Information Systems is pleased to offer you a position as a senior programmer in our Melbourne office. We are confident that your experience and specialized skills will make you a valuable asset to our company. As we discussed on our recent phone conversation and upon your acceptance of this offer, Carlisle Information System’s compensation package will include:
Salary: AUD $70,000 annually, paid in monthly installments benefits: Two weeks of annual leave and a retirement plan Bonuses: Eligible for up to 5% of your annual salary paid bi-annually based on performance.
In addition to the above, we are offering relocation assistance. Please contact Sheila Gregory, [email protected], for information and support with your moving process.
To indicate acceptance of the above, please sign and date the attached contract. In addition, complete the accompanying paperwork for Human Resources and return all documents promptly. Once we establish your start date, our office will schedule an orientation during which you will meet with your supervisor, Victoria Fox, and tour the Melbourne facility. Please do not hesitate to contact me if you have any questions or concerns.
We look forward to welcoming you to our team.

Sincerely,
Walter M. Moody Vice President

Highland Park Preservation Society

refer to the following bulletin board and letter.

Subject: Phone Problem
Date : February 4
ID : Marc Bergetz
 

Comments: I bought a new mobile phone at one of your stores a little over a month ago and have been experiencing problems with it. When talking on the phone it has a tendency to cut off in mid-conversation which is particularly frustrating. I am unsure as to the actual cause but I believe either the speaker on the phone is not working properly or the connection is poor. The microphone is working normally.
This is the first time I have had problems using a mobile phone from my residence. I assume there is a fault with the equipment itself. I have also tried using the phone at my office which is quite far from my house, but I still couldn’t figure out whether the problem is due to my phone or the phone of the person I was talking to.
I would like to return my mobile phone. Please assist me on this matter.

__________________________

Dear customer,

Thanh you for your recent request. We’ve checked our customer database, and it shows that you purchased your mobile phone, model XRS 456, on December 27th from our Eglinton store. We are deeply sorry that you are having problems with your new phone.
In the event that the phone you purchased is defective then it may need to be returned to the manufacturer. However, we have currently been replacing our transmission towers near your location, and it may have been the reason for the problems you mention. Unfortunately, as a technical support specialist, I don’t have the authority to help you with your particular request. Should you need any further assistance, please visit one of our BT&T stores.

To find your nearest BT&T store please visit www.btandttelephones.com/storelocation.

Regards,
Peter Straghan
Technical Support Assistant

refer to the following web page and letter.
 

Zoomii Inc.

Come visit one of our stores and find out why we’re the largest Minneapolis online and offline bookstore. At Zoomii, we believe in making our customers happy and that’s why we offer
*The largest selection of books including the newest releases
*18 stores in convenient locations: You are never far from a Zoomii bookstore and we offer 24-hour service on the website.
*Excellent customer service: Our trained professionals are ready and willing to help you in any way they can.
*Prompt delivery: We guarantee delivery within 2 business days or less.

Same day delivery is only available within the same city.
To find a store near you, visit our website. Check out the stores and read some customer reviews.

June 1
Jeff Dunham
President, Zoomii
1501 Hennepin Avenue
Minneapolis, MN 65426

______________________________

Dear Dunham,

I am a longtime customer of Zoomii and have loved the selections, prices and services that I've received. However, I was disappointed by this experience with your store, especially in light of the claims made in the latest Zoomii brochure.
I purchased a new magazine at your website on May 28 and it arrived 5 days later. Besides, this is not what I ordered! I called the customer service center to discuss the problem and I was told that the item I want is currently sold out and that I would have to wait for one week to get it. Furthermore, I was told that I would even have to charge a delivery fee. I expected that Zoomii would provide complimentary delivery service, to replace an item that was delivered in error.
As these problems, I would like to cancel my order and want a full refund. I hope your store will do a better work in the future to live up to its promise to keep your customers satisfied.

Sincerely,
Carol Gracias

refer to the following information, schedule and e-mail.
 

How to effectively apply for tax credits for your business

Over the months of February and March, Lyn Garrah will be holding her workshop entitled “How to effectively apply for tax credits for your business” in selected cities throughout Canada.
Dr. Garrah is an advisor for the Canada Tax and Revenue Agency and her most recent book, “Tax Secrets” won last year’s Time Award for the most helpful business book of the year.
The workshop begins at 8:30 A.M. and ends at 4:30 P.M. in each city. The registration fee is $225 per attendee.
A continental breakfast and a buffet lunch, as well as a signed copy of Tax Secrets, are included with the cost of registration.

______________________________________
 

One Day Workshop

The one-day workshop will be held on four separate dates.

refer to the following advertisement, invitation and e-mail.
 

SamuiThai Restaurant Celebrates an Anniversary!

As a way of thanking our loyal customers for their continued support over the past decade, we're celebrating with discounts, prizes, and a party.
Take advantage of these special promotions during our anniversary month.
- Every Monday in this month, we are offering buy one entree, get one free.
- Every Friday, we are offering half price appetizers.
- All non-alcoholic drinks are complimentary all month long.
- For every time customers eat at the restaurant before May 30, they will be entered in a drawing to win a prize in our 10 Years, 10 Prizes Raffle.
Hope to see you many times this month!

_____________________________________

We invite you to come join us
in celebrating our 10-year anniversary.
Don’t miss out on our anniversary party
on Saturday, May 30, from 6 to 10 P.M.
at SamuiThai Restaurant
* Come enjoy the following at the party:
- complimentary samplings of our most popular dishes
- drawings for our raffle throughout the evening
- demonstrations on Thai cooking methods
- dance music played by local favorite DJ Groove from 8-10 P.M.
Salakjit Sukree,
Owner
www.samuithai.com

_____________________________________________

To: Salakjit Sukree (ssukree@ mailcom.net)
From: Prashant Despande ([email protected])
Date: Monday, May 26
Subject: Samui Anniversary Party

Dear Salakjit,

I’m really looking forward to the anniversary party this weekend! My girlfriend and I are planning to arrive and begin setting up the equipment and speakers around 7 P.M. I should be ready to start playing the music by 8 P.M.

Also, I’d like to ask if you mind my girlfriend setting up a small table where she can sell my latest CD of dance music. I’m planning to bring about 50 copies. If for some reason this is a problem, please let me know.

Finally, I wanted to let you know that while I was at work today, I overheard some people talking about the flyer you posted here at the gym. They were talking about how much they love your restaurant and how they wouldn’t miss the anniversary party. I think you will have a great turnout!

One more thing, I’ll be out of town until Friday evening with limited access to my e-mail, so if you have any questions or concerns, please give me on my mobile phone at (804) 615-3626.

See you soon,

Prashant

refer to the following memo, itinerary and e-mail.

From : Andrea Hogan, Sent on behalf of the President
To: Michael Lawless, Executive Vice President, Sales
Date: September 29
Subject: Meeting in Sydney

The itinerary has been revised for your October trip to Sydney. I’ve included an additional flight to Melbourne so that you can attend the Sales conference before continuing on to the meeting in Sydney. Your return flight from Sydney to Wellington will remain unchanged.

Mr. Rafter’s flight does not arrive until a couple of hours before the meeting with Mr. Farrelly. Therefore, in case of a delay, he’s asked that you speak with him from Melbourne to prepare for the meeting. Don’t forget that the meeting has been rescheduled from 2 P.M. to 4 P.M.

Feel free to contact me if you require clarification or additional changes.

_____________________________

Flight ANZ423 departing Wellington at 10:25 A.M. October 18.
Arriving in Melbourne 2:50 P.M. October 18.

Flight V845 departing Melbourne at 12:15 P.M. on October 20.
Arriving in Sydney 1:55 P.M. October 20.

Flight ANZ435 departing Sydney at 3:00 P.M. October 26

Arriving in Wellington 8:30 P.M. October 26

_________________________________________

To: Andrea Hogan ([email protected])
From: Paul Mclvor ([email protected])
Date: September 22
Subject: Accommodations for Mr. Rafter and Mr. Lawless

As per our phone conversation, this e-mail is the confirmation of the special arrangements for Mr. Rafter and Mr. Lawless’ stay at The Opera House Hotel. I have booked two adjoining suites for them. Both suites are fully equipped with wireless Internet along with a working desk and chair. I will also ensure that the documents that you will be sending by fax from your company’s head office in San Francisco will be left in Mr. Rafter’s room for him to review upon arrival. I have also made arrangements for a car service to pick both of them up at the airport at their respective arrival times and brought directly to the hotel without delay.
A small conference room has also been reserved for 4 P.M. on October 20. Please tell Mr. Rafter and Mr. Lawless that they can proceed directly to conference room C on the third floor. It’s located adjacent to the fitness center and next to our banquet hall.
Finally, I’ve reserved a table for four people at the hotel restaurant at 6:30 P.M. on October 20. As requested, the meal will be charged to Mr. Rafter’s account.
Please let me know if I have forgotten anything. We look forward to being of service.

Paul Mclvor
Client Service Manager
Opera House Hotel, Sydney

For which service is an appointment NOT required?

For whom is the shuttle service intended?

In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "It takes up to 10 business days for our laboratory technicians to obtain the test results."

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

What is indicated about Ellis and Ellis Consulting?

What does Mr. Rogerson want to do?