Question 1-3:


Transcript:
I’m calling on behalf of Music Central in Newark, New Jersey. I apologize for this last-minute change, but I need to update the order that my store put in yesterday for a bulk shipment of electronics. As of now, the order is for 20 portable Kentmoore speakers, 25 wireless Conquest microphones, and 25 Pure Sound noise-canceling headphones. However, we need 10 more Kentmoore speakers than were originally requested. If it’s not too late to add items to our order, please do so and bill us for the additional costs. Also, I’d appreciate it if you could e-mail me an updated invoice at [email protected] this afternoon.

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Question 1:
Why is the speaker calling?
A. To ask about an incorrect invoice
B. To change an earlier order
C. To thank a company for its services
D. To get information about a speaker
Question 2:
What does Music Central need?
A. Extra microphones
B. A partial refund
C. Additional speakers
D. An extended warranty
Question 3:
What is the listener asked to do this afternoon?
A. Send a revised statement
B. Print a company catalog
C. Fill out a registration form
D. Ship a sample product

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