Question 1-3:

Transcript:
Thank you for calling Fantasy Travel. I’m sorry to tell you that our office is currently closed to observe the national holiday. However, our telephone assistance is still available. If you know the extension number of the specific agent you’d like to leave a message, please enter it now. If you want to check your current reservation, press 1 now. To hear about our special summer vacation packages, press 2 now. If you want to hear about other services we offer, please press 3. If you want to talk to one of our operators, please stay on the line. Our normal business hours are from 8 a.m. to 7 p.m. Monday through Friday. However, please note that our office will be temporarily closed this Friday, as we are planning to renovate our main lobby. We will try to get the work done through the weekend. We will get back to normal next Monday so that we won’t cause any inconvenience. Thank you.

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Question 1:
Who is the message probably for?
A. Customers
B. Travel agents
C. Telephone operators
D. Construction workers
Question 2:
Why is the office currently closed?
A. The main lobby is being renovated.
B. Today is a national holiday.
C. The new operating system is being installed.
D. Most travel agents are away on business.
Question 3:
What should be done in order to talk to an operator?
A. Leave a message
B. Press a specific extension number
C. Remain on the line
D. Press 3

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