Question 1-3:

Transcript:
Thank you for coming in on such a short notice. The reason I called this meeting is that I want to discuss the results of our customer satisfaction survey. It showed that 50% of our customers liked our product design and excellent services, while 30% of the respondents were more satisfied with our affordable prices. However, there are some complaints about our Web site in that it doesn’t respond to their needs properly. For example, customers can’t order certain items through the internet even though they can be purchased at the department store. Considering the fact that a growing proportion of shoppers prefer online shopping, we need to do an in-depth analysis on that. We will give you the complete results of the survey at the end of the meeting and I encourage you to come up with some ideas to improve our Web site before the follow-up meeting on Monday.

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Question 1:
What is the main purpose of the meeting?
A. To administer the satisfaction survey
B. To show how to use the corporate Web site
C. To share the results of the survey
D. To select a new internet service provider
Question 2:
According to the speaker, what are some customers complaining about?
A. Unreasonable prices
B. Inefficient Web site
C. Outdated design
D. Unkind salesclerks
Question 3:
What will probably take place on Monday?
A. Some ideas from employees will be discussed.
B. Internet service will be enhanced.
C. Another survey will be conducted.
D. The executives will meet customers in person.

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