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Question 1-3:
Transcript:
Hello. This is Mark Kelly. I’m calling because I was overcharged on my phone bill one month. This summer, I visited Europe for two and a half months and didn’t take my phone. Before leaving in June, I used my phone a few times, but I didn’t use it in either July or August. I expected only to pay the basic rate 50 dollars each month, but I somehow got charged extra money. I don’t believe I should pay that since I didn’t start using my phone again until September. Would you please call me back at 504-5495 to let me know what’s going on?
Question 1:
What is the purpose of the speaker’s call? A. To cancel a service
B. To file a complaint
C. To pay his phone bill
D. To request a new service
Question 2:
What does the speaker say that he did? A. Took his phone on vacation with him
B. Canceled his service a few months ago
C. Traveled abroad for a couple of months
D. Called foreign countries with his phone
Question 3:
Look at the graphic. In which month does the speaker believe he was charged too much? A. May
B. June
C. July
D. August
These questions are from this test. Would you like to take a practice test?
