Transcript:
I know that each and every one of you works hard and that you have numerous deliveries to make on your routes. However, I’ve been getting some complaints from our customers regarding mistakes you’ve been making. We got a call this morning from a customer who claimed that the items in the package he received were shattered. They were antiques, so he’s requesting $1,200 in compensation. Another customer remarked she was given a package belonging to someone else. We need to cut down on these and other mistakes. So please be more careful, or I’m going to have to let some of you go if you can’t improve your performance.