- Have any questions?
- [email protected]
Question 1-3:
Transript:
M1: Heights Department store, Michael speaking, how can I help you?
W: Hi, this is Sarah. Q1 I purchased a Regan cashmere coat from you two weeks ago, but I still haven’t received it yet. I was told that I’d get it in 2-3 days.
M1: Hold on a second, Q2 you’ll need to speak with a representative from the Regan boutique. I’ll transfer your call.
W: No problem.
M2: Hello, this is Regan Luxury Boutique, Brian speaking, what can I help you with?
W: Yes, Brian, this is Sarah. I bought a coat from you two weeks ago and I’m wondering what happened to the shipment.
M2: Oh, hello Sarah, I’m sorry to hear that you haven’t received it yet. Let me check the computer here. Q3 Can you give me your full name?
W: Sure, it’s Sarah Jane Park.
M1: Heights Department store, Michael speaking, how can I help you?
W: Hi, this is Sarah. Q1 I purchased a Regan cashmere coat from you two weeks ago, but I still haven’t received it yet. I was told that I’d get it in 2-3 days.
M1: Hold on a second, Q2 you’ll need to speak with a representative from the Regan boutique. I’ll transfer your call.
W: No problem.
M2: Hello, this is Regan Luxury Boutique, Brian speaking, what can I help you with?
W: Yes, Brian, this is Sarah. I bought a coat from you two weeks ago and I’m wondering what happened to the shipment.
M2: Oh, hello Sarah, I’m sorry to hear that you haven’t received it yet. Let me check the computer here. Q3 Can you give me your full name?
W: Sure, it’s Sarah Jane Park.
Question 1:
Why is the woman calling? A. She hasn’t received her product.
B. She was overcharged for the item.
C. She wants a product exchanged.
D. She wants to return a product.
Question 2:
Why does Michael transfer the call? A. He is busy with another customer.
B. She requests another representative.
C. She called the wrong department.
D. The manager is unavailable.
Question 3:
What does Brian ask the woman for? A. The tracking number
B. Her receipt
C. Her full name
D. The product name
These questions are from this test. Would you like to take a practice test?