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Question 1-3:
Transcript:
W: Hi, this is Rachel. Q1 I’m calling to see if I can upgrade from coach to business for my flight to Q2 Thailand this June.
M: OK, can I have your membership number please?
W: Yes, it’s EM3985771.
M: Q3 I’m sorry. You don’t have enough points for this trip. However, I see that you’re traveling to Korea and Japan next week. That should give you enough points to upgrade in June. Why don’t you call again after your trip?
W: OK, that’s a great idea. I’ll call again in two weeks.
Question 1:
Why does the woman call? A. To get an upgrade
B. To book a flight to Korea and Japan
C. To cancel her flight to Singapore
D. To sign up for a mileage card
Question 2:
Look at the graphic. How many points will the woman use? A. 50,000
B. 60,000
C. 70,000
D. 80,000
Question 3:
What suggestion does the man give the woman? A. Upgrade her Korean flight
B. Make the request after her trip
C. Book a different flight
D. Cancel her reservation
These questions are from this test. Would you like to take a practice test?
