Transcript:

M: Hello, I’m Steven from Home Appliance Mart. Q1 I’m here to install the UHD television that you ordered last week.
W: Yes, come right this way. We would like to mount the television on this wall. We plan to use it for presentations and training seminars.
M: Oh, no. Q2 It looks like I forgot the tools that I need to screw the television to the wall mount. I’m sorry. I’ll have to come back tomorrow morning.
W: Oh, that’s all right. Q3 However, please call me before you come tomorrow to make sure that someone is in the office to meet you.